Upstate New York HERC

Temporary Studio Operations Technician, SC Johnson College of Business

Our College:

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw--within the college, Cornell Tech in New York City, and Cornell University broadly.

Our Team:

The SC Johnson College of Business Technology Services plays a critical role in the success of the College by providing the Technology and Systems required to fulfill the mission of SC Johnson/Cornell. We identify, implement, and support appropriate technology solutions & services to exceed the expectations of our customers and stakeholders. In doing so, we collaborate with stakeholders to leverage technology as an engine for innovation, transformation, and differentiation.

This Position:

Reporting directly to the Strategic Operations and Solutions Architect, the Temporary Studio Operations Technician is responsible for providing operational management of a broadcast studio and multiple remote videoconferencing learning centers on class weekends. The Temporary Studio Operations Technician is part of a team of subject matter experts of all technology used in the studio and remote videoconferencing learning centers. This includes the resolution of all technical and non-technical issues, ranging from the simple to the highly-complex. This role is responsible for consistently managing, delivering, and producing professional-level presentations for high-profile, business-critical live class sessions in a live environment with limited supervision.

This role requires working scheduled weekend broadcast shifts throughout the summer, including Saturdays and occasional Sundays. The position is expected to average 12 hours per week.

This is a temporary, non-benefits-eligible position with an appointment period from July 1, 2026, through September 15, 2026. Visa sponsorship and relocation assistance are not available for this position.

Key responsibilities include:

• Performs Studio Operations duties based on a scheduled rotation and on an as needed basis. This role is responsible for providing operational management of a broadcast studio and multiple videoconferencing boardroom learning centers for class weekends.
• Responsibilities include advanced diagnostics, remediation, and workaround development in real-time to facilitate zero downtime in a high-profile studio. Technical issues include video conferencing, bridging, computers, and network equipment, including remote systems.
• During broadcast sessions, the incumbent is responsible for resolving all issues, both technical and non-technical, for staff, students, and faculty. The incumbent also works closely with the teaching professor, providing instruction and direction as needed. Direction is provided to the bridge operator, network engineers and studio assistant to ensure quality standards are met.
• Identify problems (technical and non-technical) and adapt, develop, or make improvements to existing policies and/or procedures. Advanced level support to other studios may occur on broadcast days as well.
• Maintain a professional studio environment.

Required Qualifications:

• Associate degree with 2-4 years of relevant experience, or an equivalent combination of education and experience.
• Experience with live and recorded events/broadcasts.
• Experience with network infrastructure and protocols related to video conferencing.
• Technical knowledge of A/V and broadcasting equipment and operations, (cameras, microphones, lighting, live troubleshooting, software-based video meeting and recording platforms, etc.).
• Excellent customer service experience in a client-centered environment.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

Preferred Qualifications:

• Higher education experience.
• Broadcasting experience.
• Knowledge of Videoconferencing (Polycom, Cisco, Zoom)

Pay range for this position is $26.28 - $30.54.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.