Upstate New York HERC

The Opportunity 

The Ashley School of Global Development and the Environment is seeking a highly organized, service-oriented Student Services IV professional to provide comprehensive academic, administrative, and operational support for the Natural Resources (NTRES), Environmental Studies (ENVS), and Global Development (GDEV) academic programs. 

This position serves as a central resource for faculty, staff, and students, ensuring the smooth delivery of courses, field experiences, and faculty-led international study opportunities. Responsibilities span course coordination, curriculum and enrollment management, academic records management, international travel administration, and daily departmental operations across multiple university systems. 

The role requires excellent attention to detail, strong independent judgment, and the ability to manage multiple complex processes simultaneously while delivering exceptional customer service in a collaborative academic environment. 

This is a three-year term with benefits position that may be renewed contingent on available funding, available work and successful performance. 

You are considered competitive for this position if you have: 

• Operational Precision - Maintains exceptional accuracy across complex academic and financial systems with minimal oversight. 

• Organizational Mastery - Effectively manages multiple deadlines, stakeholders, and workflows simultaneously. 

• Independent Problem Solving - Anticipates issues, exercises sound judgment, and resolves challenges proactively. 

• Service Excellence - Consistently delivers responsive, professional, and solutions-oriented support to students, faculty, and staff. 

• Adaptability - Adjusts smoothly to shifting priorities, urgent requests, and evolving academic or travel logistics. 

• Collaborative Mindset - Builds strong working relationships across departments, programs, and cultural backgrounds. 

About the Department

The College of Agriculture and Life Sciences (CALS) is a pioneer of purpose-driven science and Cornell University?s second largest college. We work across disciplines to tackle the challenges of our time through world-renowned research, education, and outreach. The questions we probe and the answers we seek focus on three overlapping concerns: We believe that achieving next-generation scientific breakthroughs requires an understanding of the world?s complex, interlocking systems. We believe that access to nutritious food and a healthy environment is a fundamental human right. We believe that ensuring a prosperous global future depends on the ability to support local people and communities everywhere. By working in and across multiple scientific areas, CALS can address challenges and opportunities of the greatest relevance, here in New York, across the nation, and around the world. 

About the Ashley School of Global Development and the Environment:  

Leveraging research, teaching and extension to address many of the world?s biggest challenges and creating a dynamic ecosystem for discovery and innovation that contributes to resilient, sustainable and equitable futures in New York State and around the world. 

What We Need: 

• Associate?s degree and 2 to 4 years relevant experience or equivalent combination 

• Ability to handle confidential and sensitive information with utmost discretion and integrity. 

• Demonstrated record of successfully providing exceptional customer service 

• Ability to communicate with tact and diplomacy with a wide range of internal and external constituents 

• Experience that demonstrates sound judgment, creativity, and problem-solving skills 

• Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment 

• Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent 

• Balance conflicting priorities, and make decisions from a wide range of choices 

• Excellent written, verbal and interpersonal skills. Must be flexible and receptive to new ideas and approaches.  Accuracy in spelling, grammar, proofreading and attention to detail required 

• Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently 

• Proficient in Outlook, Microsoft Word, Excel, and open to learning new software as needed. 

If you have all those things, great! We have a few more things that we would prefer you to have, but it?s ok if you don?t. 

• Bachelor?s degree is preferred.  

• Must be able to enhance personal knowledge, skills, and abilities as needed.  Prior experience in academic setting is helpful and/or supporting academic program activities.   

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time. 

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. 

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell. 

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell 

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell 

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell. 

Visa sponsorship is not available for this position.