Upstate New York HERC

Associate Director of Housing Operations

SUNY Brockport


Salary: $77,479.00 - $85,634.00 Annually
Location: SUNY Brockport
Job Type: Professional Full-Time
Job Number: 2600367
Division: Student Affairs
Department: Residential Life
Opening Date: 05/12/2026
Closing:
Bargaining Unit:


Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University's curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.

Located only a few miles from Lake Ontario in a quaint 'Village on the Erie Canal,' SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo - the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport!

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.

SUMMARY

SUNY Brockport is accepting applications for an Associate Director of Housing Operations. The Office of Residential Life and Learning Communities supports SUNY Brockport's mission by developing safe, inclusive, and vibrant communities that value academic excellence and overall student development. Through collaboration and unique relationships with students, our staff provides an appropriate balance of challenge and support, community development, and a purposeful residential curriculum with holistic student education at its core.

The Associate Director for Housing Operations & Capital Planning provides senior-level oversight of the financial, facilities, capital planning, and technology infrastructure supporting a residential program of approximately 2,700 students and $25M in annual revenue. Reporting to the Director of Residential Life/Learning Communities, this position serves as the operational backbone of the department, translating institutional strategy into actionable, data-informed plans that sustain occupancy, steward physical assets, and deliver an exceptional student residential experience. The Associate Director serves as acting department head in the Director's absence and functions as a key member of the department's leadership team.

JOB FUNCTIONS

Essential Functions
Budget Management & Financial Oversight

• Develops, manages, and monitors the departmental operating budget, including annual preparation of the DIFR (Dormitory Income Fund Reimbursable) budget in collaboration with University Budget Office.
• Oversees approximately $25M in annual housing revenue, conducts regular variance analyses and produces financial forecasting reports for the Director and Cabinet-level leadership.
• Manages departmental purchasing, procurement compliance, and vendor relationships in alignment with SUNY and campus policies.
• Benchmarks RLLC financial performance against peer SUNY institutions to identify efficiencies, revenue optimization opportunities, and competitive positioning.
• Develops multi-year financial sustainability models that account for enrollment trends, deferred maintenance projections, and capital investment cycles.
• Serves as primary liaison to University Budget, Accounts Payable, and Controller offices for residential finance matters.
• Develops and maintains routine budgetary documents to ensure spending targets are achieved.

Facilities Operations & Capital Planning

• Develops and maintains an annual and long-range (five- to ten-year) Residential Facilities Master Plan in collaboration with Facilities Management and Planning.
• Manages the capital project pipeline for residence halls, including project scoping, budget tracking, contractor coordination, and move-in/move-out scheduling alignment.
• Conducts and documents regular facilities inspections and translates findings into actionable work orders, preventative maintenance schedules, and deferred maintenance priorities.
• Serves as the department's primary point of contact for all facilities-related operational issues, ensuring timely resolution and clear communication to students and staff.
• Ensures all residential facilities meet ADA compliance, fire safety, and SUNY facilities standards; coordinates with Environmental Health & Safety as needed.
• Develops and implements a deferred maintenance tracking protocol to inform annual DIFR budget requests and multi-year capital plans.

Housing Operations & Technology Systems

• Serves as the departmental power user and system administrator for HousingCloud, CBORD, and related platforms; oversees system configuration, upgrades, reporting, and staff training.
• Leads occupancy management strategy, including room assignment processes, waitlist management, room change protocols, and space utilization optimization.
• Manages the departmental Restriction from Housing List and related compliance documentation.
• Collaborates with the Assistant Director on analysis of the customer journey to improve communication, portal experience, and assignment touchpoints.
• Maintains functional documentation for all technology systems and operational processes.
• Leads continuous improvement cycles tied to audit findings or student feedback.

Supervision & Staff Development

• Supervises professional staff with assigned portfolios in assignments, front office operations, and/or facilities coordination.
• Provides regular supervision, performance evaluations, and professional development coaching for direct reports.
• Supervises student workers and office assistants indirectly; establishes expectations and accountability structures through direct reports.
• Participates in departmental hiring, onboarding, and training for operational staff.

Department Leadership & Institutional Engagement

• Serves in on-call rotation as Tier 2 emergency support; provides leadership consultation to on-call staff responding to facilities emergencies, administrative crises, or student welfare concerns.
• Acts as Director in their absence; provides continuity of operations and decision-making authority as delegated.
• Serves as department liaison to Facilities, Planning, University Budget, and University Events for cross-functional coordination.
• Maintains compliance with conduct officer certification.
• Serves on Student Conduct boards as needed.
• Manages records for department policies, procedures, crisis response, and continuity.
• Manages RLLC web content and creation ensuring the department's presence is robust and innovative.
• Represents Residential Life on departmental and University-wide committees.
• Contributes to divisional and institutional planning processes as a senior leader within Student Affairs.
• Serves as a liaison to campus stakeholders regarding housing assignments and related processes, while providing guidance and education on departmental procedures.

Non-Essential Functions:

• Attends University and divisional all-staff events and professional development programming.
• Maintains and develops external professional relationships through ACUHO-I, SUNY Housing Network, or comparable organizations.

REQUIREMENTS

Minimum Qualifications:

• Master's degree by time of appointment in Higher Education, Student Affairs, Business Administration, Public Administration, or a related field from a college or university accredited by the U.S. Department of Education or an internationally recognized college or university
• Minimum of five years of progressive professional experience in housing/residential life in higher education, including at least three years in a role with direct responsibility for budget management, facilities oversight, or capital planning
• Demonstrated experience managing or co-managing an operating budget of $1M or greater
• Experience with housing management software (e.g., HousingCloud, StarRez, eRezLife, or comparable platform)
• Strong analytical skills with experience using data to drive operational decisions and strategic planning
• Demonstrated commitment to equity, inclusion, and creating environments where students from all backgrounds can thrive
• Ability to perform physical requirements of the role including stair climbing, facilities walkthroughs, and emergency response within residential facilities

Preferred Qualifications:

• Experience with DIFR or comparable revenue-fund budget development and management in a public university context
• Experience managing capital construction or major renovation projects in a residential life or facilities context
• Prior experience supervising full-time professional staff
• Familiarity with SUNY system policies, procurement requirements, or State Finance Law compliance
• Experience with deferred maintenance planning tools or facilities condition assessment processes
• Track record of successful benchmarking and data-informed program development

ADDITIONAL INFORMATION

Work Schedule:

37.5 hours/week: Monday-Friday, 8 am-4 pm. Will be expected to engage in occasional evening and weekend activities in support of residence hall openings, capital project oversight, and on-call coverage.
Benefits:
This position is benefits eligible. Find out more about benefits at Careers@Brockport.

Application Instructions:

This position is not eligible for visa sponsorship.

Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.


Background Investigation Statement:
All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:
Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:
SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:
SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:
SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.



To apply, please visit https://www.schooljobs.com/careers/brockport/jobs/5336673/associate-director-of-housing-operations

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