Upstate New York HERC

Responsibilities:

• Maintain office operations including support of inquiries via phone, email, mail, etc.
• Assist with the oversight of 11 residential buildings housing approximately 30-50 residents per building in managing facilities concerns, database and website stewardship, key management, card access control, room change operations, room inspection procedures, and outreach/follow-up.
• Assist with opening and closing operations including housing assignments, check-in/out procedures, key management, access, inventory, inspections, facilities management, info sessions, and programming.
• Assist with managing conduct hearings for first-time and minor violations using restorative practices.
• Assist with recruitment and interdepartmental events (Orientation, Open House, tours, etc.)
• Collaborate with campus partners including Counselling, Tutoring, Success Center, Student Engagement and Inclusion, and other stakeholders on outreach to connect students with appropraite resources.
• Assist with other duties as assigned by the Director.

Opportunities:
Genesee Community College recruits a wide variety of students including international, EOP, non-traditional, and first generation students to provide them with opportunities for growth in their education. As college education increases in cost, many students turn to community college to save money and test the waters. Learn about how these unique students fit into other college systems when they transfer. GCC is located between the cities of Buffalo and Rochester for easy access to ample entertainment and experiences in western New York.

Qualifications:

• Associate's degree or higher preferred.
• Experience in residence life, student life, and/or administrative and office operational support work.

Skills Desired:

• Should be able to demonstrate people/customer service skills; as well as oral and written communication skills; need to possess a good working knowledge of student housing; ability to relate effectively to a diverse and international student resident population, their parents, and college personnel; ability to prepare and present reports and updates to the Director as needed; expected to maintain processes with strong organizational habits and attention to detail. Must be able to make independent decisions and use professional judgment in decisions.
• Working knowledge of: Microsoft/Google Suite, Maxient, Database management, and/or willingness to learn.

REPORTS TO: 

Director - Residence Life & Learning.  This is a Genesee Community College Foundation position.

HOURS: 

Approximately 40 scheduled hours a week. Additional weekend and late-night hours are expected throughout the semester to assist with major departmental operations including Move-in, Open House, Check-Out, etc.

COMPENSATION:

• $19.25 hourly, Paid bi-weekly, Full-Time Benefits, Overtime available for certain high volume periods of the year.

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About Genesee Community College

Genesee Community College is a student-centered collegiate community that annually serves more than 6,000 students with 70 academic degrees and certificates, and six campus locations in Western New York.

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