Upstate New York HERC

Temporary Part-Time Guest Service Agent, The Statler Hotel

The Statler Hotel at Cornell University announces an opportunity for a Temporary Guest Service Agent to join our Front Office Team. The Statler Hotel is Four-Diamond Award winning property in the center of the beautiful Ithaca campus.

The role of a Temporary Guest Service Agent:

As a member of the Statler Hotel's Front Office Team, you will create warm, genuine, and personalized experiences, while delivering a world-class level of service to our guests. Among your duties, you will:

• Register and check in guests, fulfill requests, and follow up to ensure complete satisfaction; Monitor room status, assist guests with directions and area information, and maintain detailed guest profiles.
• Communicate accurately and clearly within the front office team and with other departments in the hotel; Assist others when help is needed, record and pass on pertinent information from your shift to the incoming staff.
• Check guests out of the hotel with a level of service that meets or exceeds guest expectations, while verifying charges and accurately completing the payment process.

Required Qualifications:

• High school diploma or equivalent.
• Superior communication skills (verbal and written) and professional phone etiquette.
• A warm and enthusiastic personality, always committed to giving your best effort and going above and beyond for others while maintaining a positive attitude.
• Basic computer skills.
• Valid driver's license.
• Available to work variable shifts, which will include evenings, weekends, and holidays.
• Able to stand for long periods of time and can lift up to 50 pounds.

Preferred Qualifications:

• Associate's degree.
• Proficiency with Microsoft Office Suite.
• Knowledge of hotel management systems/revenue management/OTA's (online travel agencies).
• Some accounting experience desired.

Rewards & Benefits:

Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives. As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution.

This position is based in Ithaca, NY, in the center of the Cornell University campus. This position does not qualify for university benefits. Sponsorship for a work visa is not available for this position. If interested in applying, please include a cover letter and resume with your application.

Join Us & Apply Today!

If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position. Sponsorship for a work visa is not available for this position.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline (faculty pay ranges reflects 9-month annual salary)

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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.