Upstate New York HERC

Accountabilities:

• Lead the development and implementation of the Residential Curriculum for the junior and senior experience.
• In partnership with Fraternity and Sorority Advising, actively engage with students who live in the fraternity and sorority chapter houses to establish positive relationships, convey expectations and provide accountability.
• Oversee theme community development and partnerships. Develop connections with appropriate students, student organizations, campus departments and faculty to enhance theme communities.
• Supervise the assistant director for the Junior and Senior experience.
• Directly select, train, and supervise fraternity and sorority student house managers.
• Maintain high visibility in junior / senior housing areas.
• Partner with Facilities to document and address facility needs for the Lower Campus (junior and senior) area.

• Implement all housing operations processes in line with department and University goals including assignments, opening, closing, room changes, and selection processes.
• Utilize housing software to contribute to the management of on-campus housing by processing assignments, status changes, waitlists, and other assignment-related requests.
• Coordinate housing assignments during the academic year, breaks, commencement, reunion, summer housing, early arrivals, and late stays.
• Utilize housing software to contribute to the management of Residence Life processes including early arrival and late stay coding, key management, and room condition reporting.
• Utilize housing software to develop, implement, and assess systems and processes that support the off-campus housing lottery process.
• Work with constituent groups such as the Residential Commons, theme housing, fraternities and sororities, and interest groups to determine on-campus housing assignments in line with the educational initiatives of the department.
• Collaborate with the Office of Student Disability Services on student housing accommodation requests.
• Maintain collaborative working relationships with rental organizations and community housing providers for ease of communication about students approved for private off-campus housing.

• Provide data for University administrators and campus partners related to on and off-campus housing.
• Utilize housing software for managing on and off-campus housing-related information including providing detailed occupancy reports, cancellation trends, and historical data as requested.
• Develop and maintain SQL queries to extract and analyze data from relational databases.
• Create and deliver reports and/or dashboards to communicate findings to stakeholders.
• Collaborate with cross-functional teams to understand data needs and support decision-making.
• Conduct data validation and ensure data integrity.
• Assist in designing and implementing data management practices.

• Develop and disseminate housing process communications and educational materials through various channels, including the department website and social media, within University guidelines.
• Research and respond to complex inquiries from students, families, and campus partners in order to provide or clarify information about on and off-campus housing services, options, programs, policies, or procedures
• Assist with the development and administration of the Office of Residential Life housing policies, housing agreement, and general procedures.

• Effectively coordinate a room and building master key inventory; organize key check-in/check-out, and associated billing processes.
• Coordinate the damage billing process in support of fostering a community where accountability and responsibility are highly valued.
• Assist with the development of service agreements for fraternity and sorority houses.
• Assist with annual replacement and long-range furniture planning related to residential furniture in partnership with the Director of Residential Life and Facilities department.

• Serve as the department liaison to the housing software vendor, Information Technology Services, and Student Accounts in order to receive applications, make assignments, assess charges, deliver individualized communications, manage data, and generate reports within the housing software.
• Thoroughly train professional and paraprofessional Residential Life staff about partnership and shared responsibilities with facilities staff, and housing operations processes.
• Serve as a member of the Residential Life leadership team, training and preparing members of the live-in professional staff to perform operational functions such as room changes, room inventories, and damage reporting; role model effective communication with members of our diverse community.
• Serve on various campus-wide committees as appropriate.
• Serve in residential life professional staff on-call rotation.
• This position requires living on campus.
• And other projects and job related duties as assigned.
  
  

Professional Experience/Qualifications:

• Interpersonal skills to build relationships across areas and to effectively respond to student and family inquiries,
• Knowledge of student development and/or human development theory and practice.
• Experience with database management and related analytical, data management, attention to detail, and problem-solving skills,
• Organizational skills and demonstrated capacity to manage multiple projects and set and organize priorities.
• Experience in maintaining and improving processes.
• Knowledge of database management, including residential housing software

• Appreciation for the educational benefits of residential living with a small liberal arts institution, and
• Enthusiasm about engaging with the diverse students, staff, and faculty with whom the Residential Life team partners.
• A minimum of three years full-time experience in residential life.

Preferred Qualifications:

• Advanced understanding of StarRez software is preferred.
• Experience in a residential liberal arts setting is preferred.
• Proficiency in SQL for database querying and data manipulation.
• Strong analytical skills with a focus on data-driven decision-making.

Education:

Other Information:

EEO Statement:

About Colgate University

Colgate University is a highly selective residential liberal arts institution distinguished by academic excellence and interdisciplinary inquiry. Located on a beautiful campus in upstate New York, Colgate takes pride in the active engagement of its students and faculty in local, national, and global communities.

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