Upstate New York HERC

Faculty Support Specialist

About The Cornell SC Johnson College of Business

The Cornell SC Johnson College of Business is comprised of the university's three accredited business schools: The Peter & Stephanie Nolan Hotel School, the Charles H. Dyson School of Applied Economics and Management, and the Samuel Curtis Johnson Graduate School of Management. The College delivers undergraduate, graduate, and professional business programs creating a collaborative, comprehensive business management program that preserves the excellence of all three schools while uniting the faculty and students. The Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation, with 145 research faculty and nearly 2,900 undergraduate, professional, and graduate students. The Cornell SC Johnson College of Business has a collection of areas of expertise not found in any other leading institution and an unparalleled resource base from which to draw--both within the Cornell SC Johnson College of Business and within Cornell (including Cornell Tech).

The Opportunity

Empowering Faculty. Supporting Innovation. Enabling Excellence.

Are you a highly organized, tech-savvy professional who thrives in a collaborative environment? Do you enjoy supporting teaching, research, and academic innovation while continuously improving processes? If so, we invite you to bring your talents to our team as a Faculty Support Specialist.

In this dynamic and impactful role, you will partner closely with faculty and colleagues to provide comprehensive administrative, instructional, and operational support. Your work will directly contribute to the success of teaching, research, and academic programs that shape the future of our students and community.

What You Will Do

As a Faculty Support Specialist, you'll play a critical role across several key areas:

Instructional & Course Support:

• Collaborate with faculty to prepare and coordinate course materials, including textbooks, course packets, and online content.
• Build and maintain Canvas course sites and support Zoom meetings/webinars.
• Track grades and assist with course-related data and evaluations.
• Coordinate guest speakers and academic sessions, including travel, accommodations, and logistics.
• Coordinate course assistants (appointments, timecards, coordination of activities).
• Support course operations including enrollment coordination and room assignments.
• Prepare polished course documents using tools like Microsoft Word, Excel, and PowerPoint.

General Office Operations:

• Deliver excellent customer service to faculty, staff, and partners.
• Coordinate travel arrangements and prepare expense reimbursements using Concur.
• Procurement of supplies, subscriptions, and memberships.
• Monitor and track faculty budgets and expenses, providing timely updates.
• Maintain organized systems and databases to support departmental efficiency.

Research Support:

• Assist faculty and researchers with travel coordination and reimbursements.
• Support research-related activities including journal submissions, memberships, and workshop payments.
• Help source research documents and articles through library and academic databases.
• Upload research outputs to platforms such as SSRN.
• Contribute to special projects and initiatives as needed.

Programs & Special Initiatives:

• Partner on immersion programs, lab activities, and field trips (domestic and international).
• Coordinate logistics with faculty and external partners.
• Support specialized academic facilities and program initiatives.

Additional Contributions:

• Collaborate across teams, providing backup support when needed.
• Participate in professional development opportunities.
• Identify opportunities to streamline processes and improve efficiency.

This position is based in Ithaca, NY. This position is currently eligible for a hybrid work arrangement of four days on campus and one day remote. To support onboarding and initial training, the selected candidate will be expected to work fully on site during the first 90 days.

What We Need

A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.

• Associates degree with 2 to 4 years relevant work experience.
• Technical/vocational school degree; and/or 4-6 years related experience.
• Ability to handle confidential and sensitive information with utmost discretion and integrity.
• Demonstrated record of successfully providing exceptional customer service.
• Ability to communicate with tact and diplomacy with a wide range of internal and external constituents.
• Experience that demonstrates sound judgment, creativity, and problem-solving skills.
• Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment.
• Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent; balance conflicting priorities, and make decisions from a wide range of choices.
• Excellent written, verbal, and interpersonal skills. Must be flexible and receptive to new ideas and approaches.
• Accuracy in spelling, grammar, proofreading and attention to detail required.
• Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently.
• Proficient in Outlook, Microsoft Word, Excel, Access, and PowerPoint.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

It Would Be a Bonus if You Have Any of the Following

• Bachelor's degree
• Knowledge of University programs such as Workday, Kuali, eShop, Web Financials, Canvas, I Want Doc, Outlook Calendar, Zoom, Concur, Salesforce, OLGAA, and Faculty Center
• Minimum of 2-3 years' experience in a professional office setting
• Illustrate a proven track record of successfully providing exceptional customer service.

Important Notes About Applying

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• This position is based in Ithaca, NY. This position is currently eligible for a hybrid work arrangement of four days on campus and one day remote. To support onboarding and initial training, the selected candidate will be expected to work fully on site during the first 90 days.
• There is no relocation assistance available for this position.
• There is no visa sponsorship available for this position.

Rewards and Benefits

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

Union Positions

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of "... any person ... any study." No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.