Upstate New York HERC

Customer Service Greets and seats guests, helps clear and reset tables, takes reservations and maintains correct information in the Open Table system. Provides wait times, if necessary, and monitors dining room activity to ensure smooth guest flow and efficient table turnover. Handles special requests and responds to customer questions and inquiries regarding menus and restaurant policies. Assists the restaurant staff towards achieving exceptional guest service and employee satisfaction results. Facility & Operations Helps maintain a clean and safe working environment, with continual emphasis on guest service. Assists in training new staff in proper execution of the host position. Keeps host area and menus nea