Upstate New York HERC

This is a remote position.

As part of a Systems team, this position is responsible for providing system administration, analysis, and automation for various Linux and Windows servers in a hybrid physical and cloud environment. Duties will include designing, installing, maintaining, and providing support for servers; integrating storage solutions (including SAN, virtual, and direct-attached); implementing and managing storage solutions; monitoring servers, responding to server or operational outages; analyzing issues and developing solutions, developing hardware and software configurations, and other application or server management functions for equipment on ground and in cloud, assist with identity management, network services, and data security.

Major Responsibilities

• Performs system administration functions such as installation, patching, system monitoring, configuration, backup and recovery, and troubleshooting for multiple physical and virtual servers using various operating systems supporting the business processing administrative and academic requirements.
• Assists in the management of the physical server and related equipment and virtual storage solution technologies (ex SAN, NAS, virtual, and direct attached) and helps integrate these into the server environment.
• Works with IITS network personnel to coordinate the communication and interfacing of systems with the campus network.
• Assists in the research, evaluation, selection, design, and installation of new technologies as needed by the university, including SAN, server, and virtualization technologies.
• Provides support to faculty and students for specialized academic program labs, servers, or other specialized configurations.
• Performs technical aspects of project planning and implementation services for the rollout deployment of new computing-related services.
• Anticipates and mitigates potential issues related to system performance, which may adversely impact users.
• May be required to participate on various ad-hoc committees and participate in various university-wide activities and initiatives.
• Assists in setting security standards, processes, procedures, and policies and recommends appropriate changes to policies and procedures to meet new standards.
• Take an active role in the development of the department’s strategic and operational plans as required by department leadership. Works closely with the department supervisor to develop and implement operational goals that support departmental success.
• Responsible for working with supervisor and other team members to achieve successful results on all established individual and department goals and key performance indicators.
• May perform other duties as assigned.

Qualifications

• High school diploma or equivalent degree required.
• Bachelor’s Degree in Information Systems, Computer Science, or a related field preferred; or significant higher education coursework, including an associate degree, in a related field preferred.
• A minimum of three years of progressive, relevant, hands-on system administration experience and experience with storage solutions are required.
• An equivalent combination of education and experience may be considered.

Skills and Abilities

• Must possess intermediate or advanced skills in Linux system administration
• Must be willing to become proficient in system administration of other OSs such as Windows and Mac.
• Experience working with vendors and manufacturers in a professional manner as a representative of Utica University.
• Experience with Oracle, SQL, or other ODBC connections to a similar database configuration
• Demonstrated ability to research, design, and implement new technologies.
• Demonstrated ability to provide documentation of how systems are built
• Must be willing and able to work extended and/or flexible hours, including nights and weekends, on a project-by-project or system-by-system basis.
• Knowledge of server applications such as Microsoft AD, LDAP, IIS, Apache, JAVA, Tomcat, Terminal Services, RDP, Clustering, and Virtualization (VMware)
• Experience with VDI.
• Strong scripting experience (Bash, Java, PHP, VB, Powershell, etc.)
• Knowledge and understanding of concepts and protocols such as TCP/IP, DNS, LDAP, and DCHP
• Excellent verbal and written communication skills are a must
• Ability to work in a team-centered environment and to hear constructive feedback from peers
• Ability to work independently
• Ability to implement servers independently, with minimal management intervention, and modify server configurations as needed
• Excellent customer service and communication skills (both oral and written)
• Advanced analytical and problem-solving skills.
• Must be able to manage time efficiently with minimal supervision.
• Ability to document configurations, procedures, and status reports for data center systems.
• Ability to communicate clearly and a willingness to assist, train, and share knowledge with the Utica University community.
• Excellent written and verbal communication skills and the ability to communicate technical details to non-technical staff in an understandable way
• Must be flexible, adaptable, self-motivated, and capable of handling competing priorities and responsibilities simultaneously.

About Utica University

Founded in 1946, Utica University is a private comprehensive institution distinguished for its integration of liberal and professional study. Our dedicated faculty and staff have built a tradition of excellence in teaching and learning with particular emphasis on providing individual attention to students. The University enrolls approximately 3,700 students – approximately 2,700 undergraduates and 1,000 graduate students. A city of approximately 60,000, Utica is located at the foothills of the Adirondack Mountains in the Mohawk Valley region of upstate New York. The area offers easy access to a broad variety of cultural attractions, including the historic Stanley Performing Arts Center and renowned Munson Williams Proctor Arts Institute, as well as four-season recreation.

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