Utica College, a small comprehensive college in Upstate New York, is seeking applications for a Campus Safety Systems Coordinator/Dispatcher to perform the duties of the dispatcher, initial point of contact, administrative assistant, and technical coordinator for the Office of Campus Safety/Emergency Management. Candidate will supervise the repair, maintenance, troubleshooting, and usage of all necessary technical aspects of the Campus Safety/Emergency Management department, including: access control systems, multiple camera surveillance systems, body camera systems, ID card systems, radio systems, mass notification systems, and other systems as the department evolves. Serves as the liaison between the Campus Safety/Emergency Management department and the IT department and other outside vendors. Occasional weekend and evening work is required.
In deciding whether to apply for a position at Utica College, candidates are strongly encouraged to consider the UC mission and culture to help determine their potential success at http://www.utica.edu/instadvance/marketingcomm/about/. Our Mission and Values Statement includes a commitment to fostering diversity in background, perspective, and experience within an environment that is dedicated to the freedom of expression and the open sharing of ideas. At UC, diversity means that we are a community that represents a range of human experience and makes conscious choices to appreciate, respect, and learn from each other. Utica College actively seeks and welcomes applications from candidates with exceptional qualifications, particularly those with demonstrable commitments to a more inclusive society.
Primary responsibilities include:
• Work with management, vendors, and IT staff to determine department’s technology plan. • Assess the cost and benefits of any products and services currently used or being explored, and make recommendations to the Director of Campus Safety or Director of Emergency Management. • Maintain and develop good working relations with qualified 3rd party vendors and subcontractors. • Develop, maintain, and troubleshoot repository for body camera footage, including the development and implementation of any logic needed. • Maintain, troubleshoot, and develop the logical rules necessary for campus wide access control, including production and maintenance of ID cards and ID card machine. • Maintain, troubleshoot, and further develop the mass notification systems on campus. • Maintain, troubleshoot, and interface with IT/third party vendors to insure maximum uptime of camera surveillance systems. • Assist (or lead, when necessary) the design, development, programming, and scripting of any additional interfaces, scripts, and programs necessary. • Assist in the procurement, development, implementation, and maintenance of any additional technical systems deemed necessary by the department. • Maintain accurate, up-to-date documentation of logic and technical systems utilized. • Provide training for end users in the department. • Responsible for receiving and accurately dispatching emergency and non-emergency radio and telephone traffic, enters all radio and telephone communications on a daily log and performs routine equipment checks of radios and batteries. • Assist in investigations held by the department, including information gathering, scheduling, and video review. • Management of two work study positions, including scheduling and task assignment. • Performs general clerical/secretarial duties, which may include: preparing/drafting correspondence to include reports, letters, memos, etc. • Sorts and distributes incoming mail. Maintains Director’s calendar and office filing. Prepares purchase orders, maintains records, etc. • Greet and assist students, faculty, staff, and the public by issuing parking permits, accepting and logging lost and found items. • Contributes to the overall success of the Campus Safety Office by performing all other duties assigned. • Responsible for receiving and distributing accident reports to the appropriate personnel at Utica College and the college’s insurance company. Responsible for obtaining certificates of insurance from the insurance company when needed. Maintain a detailed record of all accident reports. Create and maintain a good working relationship with insurance company personnel. • Works with supervisor to develop specific goals that support Utica College’s operational plans. This is done at least annually through the annual performance evaluation process, however review of goals will occur throughout the year. • Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators. • Processing expense reports, requisitions, purchase orders, and receiving items. • Organizes, identifies, bills, and files all parking tickets written on campus. • Preparation of spreadsheets and budget recording, tracking, and reporting. • Knowledge of and ability to: prepare, process, and file crime reports from CSA’s and local police agencies, maintain daily crime log, and prepare annual crime report to remain in compliance of the CLERY Act. • Works with supervisor to develop specific goals that support Utica College’s operational plans. This is done at least annually through the annual performance evaluation process, however review of goals will occur throughout the year. • Responsible for working with supervisor and other team members to achieve successful results on all established individual and departmental goals and key performance indicators.
• Bachelor’s Degree or higher required. • Two years of experience is required in a multi-tasking environment with heavy public contact. • Emergency communications or dispatch work experience preferred. • Technical knowledge and aptitude a must. • Willing to acquire project management certifications.
To apply, submit a cover letter, resume, and a diversity statement. All positions at Utica College support the College’s mission and values in part by being active members of an inclusive environment. Please describe in your diversity statement how you would see yourself incorporating this into this role.
In line with the College’s Affirmative Action Policy, there is no requirement or expectation that a candidate disclose their identity or membership in any protected class or group, either in the diversity statement or in other application documents submitted to the search committee. For additional information on what to provide in your diversity statement please reference the diversity statement guide at the following link: https://www.utica.edu/hr/media/Diversity_Statement_Guide.pdf
Active consideration of candidates will begin immediately and continue until the position is filled. References will be checked for candidates invited to campus.
Utica College is an affirmative action, equal opportunity employer. We encourage applications from under-represented groups as well as individuals who have experience with diverse populations.
About Utica College
Founded in 1946, Utica College is a private comprehensive institution distinguished for its integration of liberal and professional study. Our dedicated faculty and staff have built a tradition of excellence in teaching and learning with particular emphasis on providing individual attention to students. The College enrolls approximately 3,700 students – approximately 2,700 undergraduates and 1,000 graduate students. A city of approximately 60,000, Utica is located at the foothills of the Adirondack Mountains in the Mohawk Valley region of upstate New York. The area offers easy access to a broad variety of cultural attractions, including the historic Stanley Performing Arts Center and renowned Munson Williams Proctor Arts Institute, as well as four-season recreation.