The Manager of Academic Technology Services leads the Whitman Service Desk in providing hands-on support and technology services to faculty, students and staff. The Manager of Academic Technology Services oversees a service desk with a volume of approximately 7000 tickets per year, serving a combination of walk-up, telephone and email requests. This position is also the primary point of contact for faculty support for teaching and research, assisting faculty in classrooms and labs, investigating and promoting new and innovative technologies and providing training and documentation in a variety of ways (in person, print, multimedia & online).
Internal Number: 86254
About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.