This position is open to current SDSU employees only.
San Diego State University is seeking applicants with demonstrated experience and/or commitment to teaching and working effectively with individuals from diverse backgrounds and members of historically underrepresented groups.
Initial review of applications will begin on Thursday, May 23, 2019. To receive full consideration, apply by Wednesday, May 22, 2019. The position will remain open until filled. The online application should be completed in detail. Completion of the online application is required for consideration; a resume alone will not suffice.
For more information on San Diego State University, please click here.
This is a full-time (1.0 time-base), benefits eligible, permanent (probationary) position. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
Under the direction of the Information Technology (IT) Division Resource Manager and IT Division Financial Lead, the incumbent closes work orders, does cost recovery, does account changes, answers billing/rate questions and runs the monthly bill. The incumbent works within the work order/billing system ensuring the data is correct to produce an accurate bill with correct charges for services (one time and/or recurring). This position will support work orders writers with resolving issues which may prevent timely quality analysis and closing.
For more information regarding Information Technology, please click here.
Compensation and Benefits
Starting salary upon appointment not expected to exceed $3,334 per month. CSU Classification Salary Range: $2,846 - $4,998 per month. Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.
San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.
Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; anability to learn office technology systems; an ability to perform basic mathematical calculations; and typing and keyboard skills. These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.
Preferred Qualifications and Specialized Skills
Thorough working knowledge of IT Division (nee Enterprise Technology Services) billing processes and procedures including how to effectively and efficiently utilize the Pinnacle billing system.
Thorough working knowledge of IT Division Cost Recovery.
Thorough working knowledge of the San Diego State University Oracle E-Business Suite and its applicability supporting IT Division processes.
Experience working in a work order and billing system(s).
Strong Microsoft Office experience
Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
Knowledge of database administration principles and techniques.
Demonstrated ability to work and communicate with users to effectively identify and efficiently meet their requirements.
Extreme accuracy, checking work, especially with numbers, and a logical and analytical mind.
Ability to resolve discrepancies in database and user information.
Able to manage information for work orders.
Knowledge of Ericsson telephone equipment software and MD 110 switch.
Knowledge of campus wide Oracle account numbers and organizational units and contacts.
Knowledge of double entry accounting.
To apply for this position, please click on the "Apply Now" button on this page. You must submit your application by clicking on the "Submit" button. If you need assistance completing your application, please click here.
Applicants with disabilities requiring assistance may call (619) 594-1139.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
SDSU is a smoke free campus. For more information, please click here.
SDSU is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.
Since it was founded in 1897, San Diego State University has grown to offer bachelor's degrees in 91 areas, master's degrees in 78 areas and doctorates in 22 areas. SDSU's approximately 35,000 students participate in an academic curriculum distinguished by direct contact with faculty and an increasing international emphasis that prepares them for a global future. SDSU's annual economic impact to the state of California is $6.5 billion, according to an impact report done by the California State University in 2010.Of SDSU's 280,000-plus alumni, approximately 60 percent live in San Diego. They comprise more than half the region's engineers, teachers, entrepreneurs and the local workforce for a host of other industries.San Diego State University is a community diverse in race, ethnicity, language, culture, social class, national origin, religious and political belief, age, ability, gender, gender identity and expression, and sexual orientation. As a university committed to learning in all its forms, San Diego State University recognizes the need to attract and retain a critical mass of diverse persons who will advance its goals and ideals.