The Network and Application Systems Specialist (Part-time) reports to the Director, IT Service & Support. Working cooperatively with the Director, IT Service & Support, other Information Technology personnel, faculty/staff, students and the community, the Information Systems Specialist (Part-time) performs or causes to be performed the following functions:
Assists the Director, IT Service & Support in developing and implementing the College strategic plan for technology.
Works collaboratively with College faculty, staff, students, and other resource people outside the College in identifying and responding to information system needs and priorities.
Assists in providing technical support for College network, hardware and software, and other information systems.
Works collaboratively with the Director, IT Service & Support to develop and accomplish annual job accountabilities and professional development plan.
Works collaboratively with Information Technology staff members to develop team cross-training opportunities and knowledge-sharing.
Performs other duties as assigned to support the purpose and initiatives of the College.
Researches new and emerging technology in order to support planning and decision making.
Identifies and implements improvements to College information systems to maximize effective and efficient use of resources.
Provide technical support for the College instructional labs and faculty/staff desktops, laptops, and audio visual equipment.
Research new hardware and software for compatibility with existing hardware and/or network.
Assist faculty, staff and student users with questions, problems, etc.
Associate's degree from a regionally accredited institution in Information Systems, Computer technology or related discipline
Experience administering an enterprise helpdesk/computer support call center
Experience in computer operating systems
Experience maintaining and troubleshooting computer services, including wireless devices
Skill in the use of computers, including MS Office, and commitment to using technology
Excellent oral and written communication skills with demonstrated understanding of project timelines and commitment to quality service
Ability to work effectively and collegially with others providing constructive feedback to promote quality service
Ability to provide leadership in anticipating and responding to change in a collegiate environment
Familiarity with and appreciation for the mission of a data driven community college
Effectiveness in the following College organizational competencies:
Translating College purpose, values, and vision into organizational action
Collaborating and facilitating
Creating and innovating
Anticipating and responding to change
Providing vision and leadership
Experience in a higher education environment
At least one industry-related certification, preferably ITIL
Experience with migrating or implementing helpdesk solutions
Experience in network and computer security policies
About Davidson County Community College
Davidson County Community College is a member of the North Carolina Community College system. DCCC serves Davidson/Davie and adjoining counties with the main campus located on the border of Lexington and Thomasville, and the Davie campus located in Mocksville. We also have three satellite education centers in the area for students who find it convenient to study in a smaller environment. Davidson County Community College is an affirmative action/equal opportunity employer. (See Davidson County Community College website – www.davidsonccc.edu – Street Address: 297 DCCC Road, Thomasville, NC 27360-7385 – Post Office Address: P.O. Box 1287, Lexington, NC 27293-1287)Davidson County Community College’s mission is to develop minds, inspire imaginations, and prepare students for enhanced career and educational opportunities within a changing global environment.