The Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a vibrant unit within Cornell's College of Agriculture and Life Sciences (CALS), where twelve world-class, mission-driven programs are directed by full-time faculty and other renowned professionals. Lab staff teaches undergraduate courses, advise graduate students, collect and disseminate world-famous digital resources on biodiversity, and engage with partner organizations and public citizens around the world to conduct scientific enterprises and conservation action. Our management and staff are committed to the highest standards of ethics and excellence in all areas of our work, and our Board leadership includes faculty from Cornell and other universities, successful entrepreneurs and managers from the business and non-profit sectors, and conservation-minded citizens from the United States and beyond.
Cornell provides great benefits that include professional development, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation, 12 holidays (including end of year winter break) and superior retirement contributions.
Lab of Ornithology, College of Agriculture and Life Sciences
The IT Team at the Cornell Lab of Ornithology supports research, administrative, and outreach functions by providing a wide set of core IT services. The IT Team Assistant supports the Lab IT Team and serves Lab users by solving routine issues, fulfilling requests coming into the Remedy helpdesk, and routing issues to other IT Team members as needed. Assist with desktop hardware provisioning, and software installation. Purchase end-user online services, software, supplies, and accessories from appropriate vendors. Use the Remedy inventory system for tracking and record keeping about hardware and software assets including, computer equipment, warranties, software licenses, and repairs. Respond to procurement, asset management, and equipment loan requests. Use knowledge as a highly effective computer end-user within the Lab and Cornell IT environments to support end users. Organize IT-related meetings and training sessions, and compile, maintain, and distribute informational documents.
This is a part-time, 20 hour per week annual term position requiring a consistent schedule.
Applicants to provide cover letter, resume, contact information for 3 references.
Associate's degree or equivalent in Information Technology or related field; 2-4 year experience or equivalent.
At least one year working with users in a technical customer service or user support role.
Proven diagnostic and problem-solving skills oriented toward desktop computer hardware and software.
In-depth knowledge of Macintosh and Windows desktop systems.
Experience as a highly effective computer end-user in a modern office environment including using desktop and web-based software, sharing and accessing files on network servers, and using local and networked printers.
The ability to utilize personal end-user computer experience to anticipate and understand needs of other computer end-users.
Experience using a wide variety of desktop and web-based software including office productivity, email, calendaring, word processing, spreadsheet, and presentation software.
Experience using documentation to learn and effectively use new software and IT services as an end-user.
Effective, proven customer service skills.
Strong written and verbal communication skills; adherence to all confidentiality requirements.
Ability to understand and communicate technical information in non-technical terms.
Strong organizational skills and demonstrated ability to pay close attention to detail.
Ability to work independently to resolve most problems and work primarily under general supervision.
Ability to maintain professional atmosphere in busy setting.
Must be able to work well with diverse people, including but not limited to faculty, staff, and students.
Must be able to work independently while supporting the efforts of an overall team.
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Visa Sponsorship is not available for this position
Relocation assistance is not provided for this position.
University Job Title:
IT Support Asst III
Pay Rate Type:
Number of Openings:
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In 1865, Ezra Cornell founded an institution "where any person can find instruction in any study." From the beginning, all students were welcome, regardless of race, gender, ideology, or socioeconomic status. Today, we invite you to join our talented and diverse students and accessible faculty who, together, form a living and learning community unmatched in its breadth of opportunities.Cornell University's college, schools, and other academic units offer more than 4,000 courses, 70 undergraduate majors, 93 graduate fields of study, undergraduate and advanced degrees, and continuing education and outreach programs.