Outreach 1. Set priorities and goals for the physician outreach team and monitor and report program success. 2. Ensure current CRM/PRM tool is fully functional in order to track outreach efforts, follow-up resolution, and to produce activity reports 3. Partner to better align YM and YNHHS outreach efforts. Program Development 1. Assume lead role in developing programs that streamline decision making, reduce cost, and improve YM's ability to provide quality patient care and customer service. a. Design and develop programs for physician partners and corporations b. Improve communication with referring providers by developing policies and standards to ensure proper clinical care coordination c. Identify technical solution to improve care delivery Network/Business Development efforts 1. Cultivate relationships with outside organizations (physicians, hospitals, corporations, payers, etc) to identify business opportunities and implement 2. Support Chief Strategy Officer in the development of the YM-YNHH International Patient Program 3. Assist in expansion of telemedicine and collaborate on strategic development opportunities 4. Convene key internal and external stakeholders to develop new programs, processes and services. Marketing 1. Lead YM marketing efforts by developing strategies, standards, priorities, and guidelines 2. Align with YNHHS Marketing team to establish a process for coordinating of marketing and outreach campaigns Other 1. Manages client expectations and provides issue/risk identification and escalation pathways. 2. Develops and directs cross functional team 3. Designs, develops, and executes communication systems to ensure effective exchange of information between Network Strategy and the departments, senior management, and staff. 4. Troubleshoots and resolves complex issues that involve representatives from multiple organizations. 5. Prepare analyses, presentations, and other materials to communicate progress on various initiatives. 6. Complies with standard policies and procedures. 7. May perform other duties as assigned.
Preferred Education: Prior experience in an academic clinical environment preferred.
Preferred Education, Experience and Skills: Prior experience in an academic clinical environment preferred.
Required Skill/ability 5: Ability to create detailed project plans to ensure successful project completion.
Posting Position Title: Director, Strategy and Program Development
Required Skill/ability 3: Highly effective written and oral presentation and communication skills with the ability to engage and interact in a professional manner with diverse groups, key stakeholders and all levels of administration.
Work Week: Standard (M-F equal number of hours per day)
University Job Title: Director, Strategy and Program Development
Required Skill/ability 1: Proficient with MS Office: Excel, Word and PowerPoint and various internet research tools.
Required Skill/ability 4: Demonstrated organizational, investigative and time management skills with the ability to manage multiple priorities, stay focused on projects and perform detailed analysis with a forward thinking approach to project design.
Required Skill/ability 2: Proficient in the investigation, monitoring and reporting of information displaying a high level of credibility and accountability.
Master's Degree. 10-15 years of experience in a complex healthcare environment.
Internal Number: 53989BR
About Yale University
Yale University is an American private Ivy League research university located in New Haven, Connecticut. Founded in 1701 in the Colony of Connecticut, the university is the third-oldest institution of higher education in the United States.