Provides highly service-oriented dispatch services, responsible for maintaining effective and efficient communications among the Public Safety dispatch center, officers in the field, outside emergency services agencies, the campus community and the public.
Status: Full Time, 12 months, Benefit eligible
Work Hours: Varied. Must be willing and able to work nights, weekends, holidays and overtime as necessary.
Minimum Pay: $15.27
ESSENTIAL AND RELATED FUNCTIONS:
Receives and takes action on all emergency and non-emergency calls made to Public Safety.
Dispatches Public Safety staff as necessary and appropriate, and maintains communication to ensure that all pertinent information is received.
Maintains appropriate logs and records within the dispatch function of the department.
Receives and transfers calls on the University switchboard system. Monitors alarm systems, cctv camera systems and other security related technologies in the Public Safety dispatch center.
Acts as a knowledgeable resource to students, staff and visitors to campus. Provides general information such as directions as well as more up to date information about campus events.
Other duties as assigned.
Plan and Coordinate - Complies with attendance and work hour standards. Makes an effort to communicate scheduled absences and late arrivals to supervisors in advance. Makes an effort to learn and observe quality/safety/cleanliness standards when handling the University resources (e.g., workspace, equipment, tools, etc.).
Technical Skills - Performs simple and routine work requiring basic skills and functionality, in a timely, thorough and accurate manner. Readily learns new information, practices and selects correct processes from clearly prescribed rules, standards or instruction. Makes an effort to seek advice and clear non-routine problems with senior work group member and/or supervisors.
Results Focused - Able to change work habits and approach to a particular task. Presents a positive outlook and is willing to devote the time and effort necessary to get the job done well. Able to quickly identify what needs to be done and takes action before being asked or required to do so.
Communication and Relations - Able to speak and write clearly (within role requirements) to convey messages effectively. Makes an effort to act on all requests independently and recognizes when to escalate issues/ problems to supervisors. Courteous and prompt when listening and responding to requests and requirements.
Teamwork - Participates willingly towards accomplishing work group goals. Listens carefully and attentively, encourages and accepts other points of view. Demonstrates respect and concerns for thoughts, feelings and rights of others.
Position requires a minimum of a high school diploma or equivalent.
Prior dispatch center experience is preferred.
Successful candidate will have a working knowledge of computer programs such as email, word processing and basic spreadsheets. Prior experience with security-related technologies preferred (i.e. CAD/RMS systems, cctv camera systems, access control systems, etc.)
Successful candidate will possess a high degree of reliability, ability to maintain high degree of confidentiality, and ability to work independently as well as part of a team.
Successful candidate will also possess the ability to relate well to students, faculty and a diverse community.
Must possess a valid Virginia driver’s license and a good driving history.
Must be able to pass an extensive background check.
Extensive sitting in standard dispatch desk environment.
Extensive typing and computer work
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
Grasping: Applying pressure to an object with the fingers and palm.
Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Primarily assigned to regular fixed shift. Position requires ability to work nights, weekends, holidays and overtime hours as necessary.
On occasion, some travel (including overnight) may be required for off-campus trainings/conferences.
The worker is not substantially exposed to adverse environmental conditions (as in typical office or administrative work).
TYPES OF WORK:
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Complete online application
Equal Employment Opportunity Statement
Washington and Lee is an Equal Opportunity Employer. As such, we are interested in candidates who are committed to high standards of scholarship, performance and professionalism and to the development of a campus climate that supports equality and diversity in our faculty, staff and student body. Job description requirements are representative, but not all?inclusive of the knowledge, skill, and abilities needed to successfully perform this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
Statement of Commitment to Diversity
Washington and Lee affirms that diverse perspectives and backgrounds enhance our community. We are committed to the recruitment, enrichment, and retention of students, faculty, and staff who embody many experiences, cultures, points of view, interests, and identities. As engaged citizens in a global and diverse society, we seek to advance a positive learning and working environment for all through open and substantive dialogue.
About Washington and Lee University
Washington and Lee University is an independent liberal arts university founded in 1749, named for an early benefactor (George Washington) and an innovative president (Robert E. Lee). The campus is a national historical landmark, the city offers small-town charm, and the Allegheny and Blue Ridge Mountains provide unparalleled surroundings. Students govern themselves in a community based on trust and honor. The faculty of teacher-scholars pursues a student-oriented approach to scholarship and nurtures lifelong relationships with the pupils. The curriculum blends traditional liberal arts and sciences with pre-professional programs in business, journalism and law. W&L prepares graduates for a life of learning, achievement, leadership, service and engaged citizenship in a global society.