SUPERVISION RECEIVED: Shift supervisor, following chain of command
SUPERVISION EXERCISED : May supervise student employees
General Statement of Duties : The Communications Dispatcher I primarily receives and prioritizes emergency and non-emergency calls and in-person reports from the community. The incumbent dispatches campus police officers to calls, monitors cameras, enters data into logs, answers the window, and writes parking passes.
(E) = Essential
1.(E) Receives and prioritizes emergency and non-emergency calls.
2.(E) Provides service window reception for purposes of information intake, parking pass requests, and general service.
3.(E) Transmits messages from a radio communications base station in accordance with the rules and regulations of the Federal Communications Commission.
4.(E) Monitors various radio frequencies to receive, evaluate, and forward information.
5.(E) Operates radio transmitting and receiving equipment comprising a system of fixed stations and mobile units.
6.(E) Maintains records and logs of information such as all messages received and transmitted, weather conditions and individuals or authorities to contact in emergency situations.
7.(E) Searches files, both paper and electronic, to obtain information in response to inquiries.
8.(E) Coordinates all radio communications including emergency systems, relays messages and instructions to mobile or fixed stations concerned and operates public address systems and paging devices.
9.(E) Monitors security cameras.
10.(E) Files, scans, completes, and processes paperwork as requested by supervisor and chain of command.
11.(E) Demonstrates civility and professional, customer-service oriented behavior, worthy of emulation by other staff and students.
12.(E) Responsible for contributing to the WSU Strategic Plan.
13.(E) Responsible for contributing to Equal Opportunity/Affirmative Action objectives.
14. Performs other duties as assigned within the Communications Dispatcher classification
Classification specifications are available at http://www.mass.edu/foradmin/humanresources/classspecshrd.asp
1.Ability to sit for long periods of time and monitor multiple screens.
2.Ability to follow direction.
3.Ability to comprehend, prioritize, and relay information, at times under pressure.
4.Ability to communicate well, in both oral and written formats.
5.Ability to answer the service window to take in reports of emergencies, complaints, and offer other assistance to guests, including writing parking passes.
6.Ability to work overtime, extended hours, overnights, and on occasion, on short notice.
7.Ability to perform essential functions of the job with or without reasonable accommodation.
8.Ability to successfully pass a thorough background check.
1. Associates (or higher) degree in criminal justice or related field.
2. Desire to grow in the field of criminal justice and interest in working towards a campus police officer role.
3. Dispatcher experience preferred but not required
Worcester State University is committed to building a culturally diverse staff and strongly encourages applications from female and minority candidates. WSU is an Affirmative Action/Equal Opportunity Employer.
Bi-Weekly Salary: $1,353.74 *
Shift 1: Tuesday through Saturday, 7:00am - 3:00pm (Sunday and Monday off)
*3rd Shift will receive an hourly shift differential in addition to the bi-weekly salary above.
This is a non-exempt AFSCME unit position.
All applicants must apply online at worcester.interviewexchange.com
Necessary documents for submission include a cover letter, resume, and a list of three professional references with contact information.
All information that can be uploaded to one's e-account should be done so by the applicant; information which cannot may be faxed to 508-929-8169 or emailed to email@example.com, or may be sent to the following address:
Director of Human Resources
Worcester State University
486 Chandler Street
Worcester, MA 01602-2597
Internal Number: 107017
About Worcester State University
WORCESTER STATE UNIVERSITY is a vibrant public university located in the residential west side of Worcester, Massachusetts, the second largest city in New England and home to 38,000 college students at more than a dozen colleges and universities. Situated on a compact 58-acre campus, the University offers 50 undergraduate and graduate academic programs to more than 6,400 students annually. The Princeton Review ranks us as one of the 75 "Best Value" public colleges in the country, as well as a "Best in the Northeast" college.