Please note that this position is a part-time appointment with hours flexing up to full time.
UCSD Layoff from Career Appointment: Apply by 12/14/2018 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 12/26/2018. Eligible Special Selection clients should contact their Disability Counselor for assistance.
As an essential member of Nutrition Services, the Room Service Attendant (RSA) is dedicated to providing exceptional quality and service to patients on the assigned inpatient floor. The RSA is the designated meal service contact for patients, ensuring all service interactions are to UCSD Health System standards of excellence for quality, professionalism, and friendliness. Under general supervision, provides high quality, personalized customer service with focused attention to detail. Obtains and honors patient food selections and preferences. Delivers meals, snacks, and beverages in a timely fashion.
Accurately follows appropriate patient identification procedures and diet orders. Utilizes current food service ordering software and technology with proficiency. Independently manages time with the utmost efficiency, and responds promptly to patient telephone requests. Responsible for handling all concerns related to meal service, verifying accuracy of orders, quality of presentation, and the provision of solutions through service recovery. Strives to meet and exceed patient and Health System expectations. Adheres to departmental policies and procedures. Upholds the Health System core values and CARING standards. Performs other related duties as assigned.
Graduation from high school.
Knowledge and abilities essential to the successful performance of the assigned position.
Two (2) years of professional experience in a quality food or hospitality service operation, or institutional food service role; or an equivalent combination of education and experience.
Ability to set and deliver quality meal service as ordered, on time, hot and in accordance with hospital standards.
Must be fluent in English (reading, writing and speaking).
Food and beverage knowledge. Thorough knowledge of quality food service techniques and standards.
Demonstrated professional attitude. Versed in hospitality, attention to detail, and quality control.
Must maintain confidentiality at all times and remain calm in stressful situations.
Degree in Nutrition or related field.
Training in food and/or hospitality services.
Room service experience.
Ability to work flexible locations and schedules, to include weekends and holidays.
Constant standing, walking and bending.
Ability to lift and carry food service trays.
Employment is subject to a criminal background check and pre-employment physical.
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