Student & Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. Our nearly 4,000 staff and student employees who make up SCL embrace the opportunity to represent the division and strive for excellence as we shape the Cornell student experience, one interaction at a time.
Student Service Information Technologies (SSIT) provides IT support to a number of divisions, including SCL, and allows numerous operations to continue to run effectively while using hundreds of different IT systems. SSIT is comprised of five different service teams: Client/Desktop Services, Infrastructure Services, Business Applications & Development, IT Service Management, and Business Application Services
As part of Student Services Information Technology (SSIT), the Business Application Analyst helps the team analyze, administer, and support various business applications across a diverse customer base throughout Cornell University. The Business Application Analyst actively learns new applications in an effort to help train others, and regularly offers guidance to our team and clients on the best way to accomplish systems-driven tasks. This position is also critical in helping clients with the set up complex features (such as custom data imports and exports), creating and running ad-hoc queries, helping customers understand and implement new functionality, and integrating applications with other university systems and processes. The Business Application Analyst is both a highly technical and customer service-oriented IT position, and works regularly with developers and vendors to understand and implement new functionality to meet the needs of our end users. Coordinating user and group provisioning tasks, monitoring systems performance, recovering systems after errors, reviewing log files and changes configuration files as needed are key functions of the role. Additionally, this role ensures appropriate documentation of systems and automates processes when feasible to help ensure continuity.
A successful Business Application Analyst will take initiative with regards to application systems that run on Cornell servers, including the installation, upgrades, configuration, management, and understanding of the complexities that keep the application system running. Demonstrating subject-matter expertise and helping customers discover and explore new technologies are key in this role. The ability to regularly leverage careful analysis and documentation work to create and propose customer–oriented solutions and enhancements is critical. Juggling multiple competing priorities, balancing project work with operational duties, collaborating effectively with other technical experts, and adapting to and learning new technologies are likely indicators of success in the position.
Bachelor's degree or equivalent; 3 to 5 years related experience.
Strong interpersonal skills; coordinate with a variety of users and internal support staff
Strong communication skills. Must be able to communicate effectively with both business and IT professionals.
Systematic analysis skills with ability to translate complex systems into user ready documentation
Ability to interpret end-user support requests and recognize larger issues to be resolved
Experience supporting large-scale software and or complex reporting tools
Ability to interpret and modify complex configuration and scripts
Experience in enterprise application environments, where multiple groups are responsible for different portions of an application. Examples include (but are not limited to) Active Directory, CS Gold, Drupal, Filemaker, ImageNow, Maxient, NetSuite, PeopleSoft, Resource25, StarRez
Experience setting up central systems to help us manage our applications more efficiently
Automating setup, provisioning, and maintenance tasks
Understanding the scripting, programming, and APIs of various applications to take our application functionality to the next level
Understanding lower level system-administration tasks, such as server setup, networking protocols, firewalls, systems-tuning, and the design of highly available systems
A good understanding of cloud technologies and when we should be looking at IaaS vs PaaS vs SaaS
An inherent understanding of security, both from the compliance space (SOX, PCI, FERPA, HIPAA, etc), and the technology space (at-rest vs in-flight encryption, least-privileged environments, policy vs technology restrictions)
An understanding of the complexities of a higher education environment
University Job Title:
Applications Sys Analyst III
Pay Rate Type:
Number of Openings:
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