The Support Analyst provides a full range of technical assistance and troubleshooting to students, faculty, staff, applicants, parents, and other users of the University's systems and services. This includes ITS enterprise systems, accounts, and end user devices. Support and troubleshooting encompasses ITS provided online learning technologies including, but not limited to, Blackboard, the University's online learning platform. Online learning support interactions include client access and course content related support as well as supporting real-time learning sessions through Blackboard Collaborate. Additionally, the Support Analyst evaluates new systems and services, manages technical change by contributing to the system development life-cycle of ITS administrated systems, and provides supervision, including hiring, training, and day to day workflow, to student consultants employed within ITS.
Internal Number: 77391
About Syracuse University
Syracuse University is a place where talent, desire, and opportunity thrive. In 12 different schools and colleges that span the liberal arts and professional disciplines, students, faculty, and staff from diverse backgrounds come together to learn, create, and break boundaries.
The University is also a vital part of the community, providing services as well as being a leader in employee benefits, work-life and organizational development, training, student employment, staff relations, and workforce diversity.
Syracuse itself is located at the crossroads of New York State, and offers a lush landscape of seasons. From fun-filled summers in the Finger Lakes to snowy winters that thrill outdoor sports enthusiasts, the area truly has something for everyone.