Job Title: PeopleSoft Business Analyst - Campus Solutions (0657U) #25602
Job ID: 25602
Location: Off Campus-Berkeley
Full/Part Time: Full-Time
Department Student Information Systems
The University of California, Berkeley, is one of the world's most iconic teaching and research institutions. Since 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world. Berkeley's culture of openness, freedom and acceptanceacademic and artistic, political and culturalmake it a very special place for students, faculty and staff.
Berkeley is committed to hiring and developing staff who want to work in a high performing culture that supports the outstanding work of our faculty and students. In deciding whether to apply for a staff position at Berkeley, candidates are strongly encouraged to consider the alignment of the Berkeley Workplace Culture with their potential for success at http://jobs.berkeley.edu/why-berkeley.html.
In 2017, a new department was established to oversee the operations of the software solution installed during 2016 to replace the university's constellation of disparate student systems. The Student Information Systems (SIS) department is part of Information Systems and Technology in the division of Administration and Finance.
The objective of SIS is to operationalize a continuous cycle of technical improvement and feature enhancements in the new PeopleSoft Campus Solutions system and its associated applications implemented as part of the Student Information Systems Project. These applications support processes in admissions, enrollment, registration, financial aid, student accounts, advising, and a student portal. To ensure the success of these mission-critical systems, SIS was staffed with a blend of technical and functional experts who will test and implement new features, respond to campus needs, and keep all systems running optimally throughout the academic cycle.
The department will be going through Phase 2 of SIS Project, and we are augmenting the department for this upcoming effort.
The Functional Systems Analyst position involves analyzing large-scale business processes and problems; developing solutions involving the use of computer systems, information flow and architecture; creating specifications for systems to meet requirements; validating requirements against needs; designing details of automated systems; developing user interface design; planning and executing unit integration and acceptance testing. The role may lead cross-functional teams to solve complex business or systems issues.
This is a contract (temporary) employee position with access to certain/full UC benefits, depending on duration.
Analyst - Service and Support Team Member Apply technical expertise as well as knowledge of PeopleSoft Campus Solutions, service design/delivery techniques, and business analysis concepts to:
Perform highly complex analysis of business and end-user needs, documentation of requirements, and translation into proper system requirement specifications.
Define scope and objectives for highly complex systems based on both user needs and a good understanding of Campus Solutions features and functionality, applicable business systems, and industry requirements.
Initiate and design automated system specifications where there are no standardized policies or procedures.
Work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
Document service activities in support systems that facilitate quality service metrics reporting.
Identify and advocate for appropriate support resources needed to deliver service within established service levels.
Lead service teams comprised of support and technical specialists to facilitate support and planning for service improvement projects.
Establish and maintain support model and service documentation (e.g., knowledge base, trainings/workshops, consultations, web-presence, etc.).
Define and monitor support processes, key performance metrics, and resources required to deliver the service within established service levels.
Manage service communications to stakeholders, constituents, and customers; and coordinate feedback from the community regarding future directions.
Coordinate Tier 2 incident/problem management.
Lead and/or organize the work of student employees.
Project Team Member Serve as member of cross-functional service improvement project teams to:
Provide technical expertise in identifying, evaluating and developing the most complex business systems and procedures to meet user requirements.
Apply advanced business systems concepts to design details of complex automated systems.
Coordinate functional, design, and technical teams to facilitate complex service implementation/transition projects: rollout (operationalization), improvements, and decommissioning.
Gather, analyze, prepare and summarize business and user needs, document requirements, and revise existing system logic difficulties as necessary.
Develop complex user interface designs.
Plan and execute complex unit integration and acceptance testing.
Provide input to Requests for Proposals (RFPs) or write portions of RFP documents.
Provide user support and training on new applications.
Bachelor's degree in related area and/or equivalent experience/training.
Requires advanced knowledge of business analysis function.
Must have knowledge relating to the design of applications programs across a university campus.
Knowledge of associated/related departmental processes and procedures.
Requires interpersonal and communications skills in order to work with both technical and non-technical personnel at various levels in the organization.
Requires advanced skills associated with programming design, modification and implementation.
Has skills needed to develop conversion and system implementation plans.
Requires knowledge of other related areas of IT.
Knowledge/experience with PeopleSoft Campus Solutions strongly preferred.
Previous experiences in Student Records, Transfer Credit, Academic Advising
Salary & Benefits
For information on the comprehensive benefits package offered by the University visit:
Please submit your cover letter and resume as a single attachment when applying.
Conviction History Background
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.