The Cornell Lab of Ornithology is the world's leading resource for conservation, research, education, and citizen science focused on birds. The Lab is a vibrant unit within Cornell's College of Agriculture and Life Sciences (CALS), where twelve world-class, mission-driven programs are directed by full-time faculty and other renowned professionals. Lab staff teach undergraduate courses, advise graduate students, collect and disseminate world-famous digital resources on biodiversity, and engage with partner organizations and citizens around the world to conduct scientific research and conservation actions. Our management and staff are committed to the highest standards of ethics and excellence in all areas of our work, and our Board leadership includes faculty from Cornell and other universities, successful entrepreneurs and managers from the business and non-profit sectors, and conservation-minded citizens from the United States and beyond.
The Department of Membership Services manages all aspects of Lab memberships, including delivery of best-in-class frontline customer service and donor stewardship and oversight of processing an expanding number of gifts received by the Lab each year. The Department maintains the fund-raising database; processes data; produces reports; sends premiums; and acknowledges gifts from donors and members. It creates and/or updates records that capture information and represent the Lab's valued members and donors and their giving histories.
Cornell provides great benefits that include professional development, access to a plethora of wellness programs, employee discounts with local and national retail brands, health care options to choose from, generous paid leave provisions: 3 weeks of vacation, 12 holidays (including end of year winter break) and superior retirement contributions.
Lab of Ornithology, College of Agriculture and Life Sciences
The Lab of Ornithology is currently seeking a Manager of Membership Services. Specific duties include:
Supervise the Membership Services team and ensures effective operation, e.g. accurately processes financial transactions, thoroughly updates constituent and membership info, and provides excellent customer service through phone and email contact.
Assess workload and priority, and delegate or schedule work accordingly.
Develop or improve operating processes, procedures and guidelines, as well as an Office Manual.
Collaborate in training development, maintenance and documentation.
Oversee and create complex deposit journals, retrieve check and credit card information from various sources, and implement Lockbox and all policies and procedures.
Lead individual performance dialogues with the team.
Manage vendor relationships, and collaborate with colleagues in Alumni Affairs and Development's Gift Processing department.
Applicants to provide cover letter, resume, contact information for 3 references.
Bachelor's degree required with 3-5 years related experience in the non-profit sector, preferably in a membership or annual fund role with relevant data management or data entry experience.
Must be comfortable with working with an experienced team and providing exceptional customer service.
Prior experience with data quality and report preparation.
A thorough understanding of import, export and validation processes is essential, as well as experience with meeting program goals and deadlines.
Must be self-motivated, team player and able to work independently, and be equally capable of working with the supervisor to prioritize projects and to regularly communicate status and progress.
Ability to maintain confidentiality is a must.
Excellent written and verbal communication skills and motivation for continual gift processing refinement and improvement.
Ability to work well as part of a team and foster collaborative relationships with Lab staff, clients, Cornell University, and external vendors.
Familiarity with Word, Excel, Access, Mail merges.
1+ years as Raisers Edge experience highly preferred.
Quick learner, good listener, solution-oriented and a keen eye for detail all a plus.
Comfortable with multiple priorities.
Prior experience managing workflow and day to day deliverables of a team.
Prior supervisory experience.
Prior development or fundraising experience at an environmental or higher education organization is preferred.
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Visa Sponsorship is not available for this position; not eligible to apply.
Relocation assistance is not provided for this position.
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